Batman: Arkham Knight is one of the biggest game releases of 2015. Those playing the game on console are happy to mention that it’s a great capstone to the series, and is sure to be a commercial success as well when it’s all said and done.
However, saying the launch of the game hasn’t been the smoothest on PC is an understatement, and while it’s not uncommon for a PC game to have a few glitches on release (unfortunately), the PC version of Batman: Arkham Knight is experiencing such major issues that Warner Bros Games and retailers have decided to take drastic action to appease disappointed PC gamers.
As of today, WB has decided to indefinitely suspend the PC sales of Batman: Arkham Knight, due to a number of issues the PC version of Arkham Knight has been experiencing.
“We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC,” they said. “The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.”
Initially, WB told PC users to obtain a graphics card more powerful than either the PS4 or Xbox One or greatly reduce their settings in order to fix the problems. Understandably, this did not sit well with fans, and so now WB has come up with this stopgap measure until they can resolve the issues.
Not only has WB decided to suspend the sales of the PC version of Batman: Arkham Knight, but they are offering refunds to anyone that purchased the game. This is being accomplished through Steam’s new refund program, which was implimented after Valve was sued by the Australian Competition and Consumer Commission (ACCC).
Earlier today, the 3rd party CD key reseller Green Man Gaming also offered to process full refunds for its customers if Warner Bros. and Rocksteady can’t fix the PC version of the game in the next patch.
Anyone that purchased a download code of Arkham Knight that is unsatisfied with their experience are encouraged to return to the store wherein they purchased the game. Unfortunately, this may not be a viable alternative with some other 3rd party retailers. Those that purchased a code from Amazon or a similar avenue will likely have better results than others.
The fans that waited months to enjoy Batman: Arkham Knight on PC are likely still very upset, even with WB attempting to right wrongs by offering refunds. A lot of major games have had technical difficulties recently upon launch, but not many have been bad enough to warrant a response like this. Between this and the Batmobile Edition of the game being cancelled, WB is running the risk of alienating their fan base, across both console and PC.
Batman: Arkham Knight is currently available on PS4 and Xbox One. Sales of the PC version have been suspended until further notice.